The library where I work recently updated its circulation program.  The problem with this "upgrade" is that it is a whole lot slower than the older version and a user has to click twice as much to reach one tool.  The machines we use are about five years old and constantly lock up when they are over exerted.  I believe if our machines were newer the circulation program would be faster, but that does not fix the amount of clicking.

It is as if the programmers did not ask anyone who uses the program on a day to day basis how to improve it.  It is easier to access some information, but what used to be easy is now harder.

There needs to be collaboration between the programmers and the users to create a program that is an improvement rather than a hindrance.